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Why Salesforce’s CEO Says “I Need Less Heads” After Cutting 4,000 Customer Support Jobs to AI Agents

Toppe Consulting – Your Source for Digital News & Trends in the Legal Industry Marc Benioff didn't mince words on The Logan Bartlett Show podcast. "I've reduced it from 9,000 heads to about 5,000, because I need less heads," the Salesforce CEO said, describing how artificial intelligence agents have replaced nearly half his customer support...

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Why More Manufacturers Are Turning to Contract Manufacturing Instead of Building Capacity

Toppe Consulting – Your Source for Digital News & Trends in the Legal Industry The make-versus-buy decision facing American manufacturers has shifted dramatically as companies confront capacity constraints, workforce shortages, and capital allocation pressures that make internal production increasingly uneconomical. Contract manufacturing—outsourcing production to specialized third-party manufacturers—no longer represents fallback strategy for companies lacking capabilities....

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Manufacturing’s Automation Paradox: Why Robot Investments Are Creating More Problems Than They Solve

Toppe Consulting – Your Source for Digital News & Trends in the Legal Industry The National Association of Manufacturers projects that 2.1 million manufacturing jobs could go unfilled by 2030, driving manufacturers to order nearly 39,000 industrial robots in 2023—a 10% jump from 36,000 in 2022. The automation surge represents manufacturers’ desperate attempt to bridge...

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The Reshoring Collapse: Why America’s $90 Billion Manufacturing Comeback Just Reversed Course

Toppe Consulting – Your Source for Digital News & Trends in the Legal Industry Kearney’s 2025 Reshoring Index plummeted by 311 basis points, falling back into negative territory after two positive years, as the manufacturing import ratio increased 9% with imports from 14 Asian low-cost countries growing faster than U.S. domestic manufacturing output. The reversal...

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Content Contributors Wanted

Dear Reader, I hope this message finds you well. I’m reaching out with an exciting opportunity to amplify your voice and expertise across two influential publications in South Carolina’s business community. As the publisher and editor of both the Toppe Consulting newsletter and the well-established South Carolina Manufacturing newsletter (https://www.southcarolinamanufacturing.com/), I’m inviting select professionals to...

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