UnDesked, founded by CEO Jeremy Jacobs, is helping companies transform frontline operations by eliminating paper-based processes and replacing them with a powerful digital platform designed to increase efficiency, strengthen communication, and elevate employee engagement.

Built to serve industries that rely heavily on deskless workers, UnDesked provides organizations with an all-in-one solution that modernizes outdated workflows and connects frontline teams with the tools, information, and resources they need to succeed in real time.

Ending the Limitations of Paper

For decades, frontline operations have relied on paper checklists, manual sign-offs, and disconnected systems that slow productivity and create compliance risks. UnDesked eliminates those challenges by digitizing workflows and automating everyday tasks.

The platform’s Digital Forms and Workflows allow organizations to initiate work automatically, trigger follow-ups and approvals, guide employees through processes in real time, and provide full visibility into task completion without administrative burden. Accountability can move seamlessly across teams, roles, shifts, and departments, eliminating operational bottlenecks.

“Paper-based processes create unnecessary friction that costs companies time, money, and consistency,” said Jacobs. “UnDesked was built to give organizations a simple, scalable way to modernize their frontline workplace and operate with greater clarity and speed.”

In addition to eliminating manual processes, UnDesked automates training programs, safety refreshers, visitor management, and emergency alerts. Critical updates are delivered through mobile devices, kiosks, SMS messaging, and digital screens, ensuring every worker receives timely and verifiable communication.

Driving Measurable Operational Gains

UnDesked addresses one of the most persistent challenges facing frontline environments — the automation gap. Supervisors often spend significant time managing paperwork and tracking compliance, while frontline workers lose productivity navigating inefficient systems.

Through automated recurring assignments, UnDesked streamlines SOP acknowledgments, safety compliance, and training requirements without supervisor intervention. Its Hubs and CheckPoints simplify onboarding and contractor orientation while capturing digital signatures and maintaining document retention. Automated escalation workflows also trigger action when incident reports, maintenance requests, or quality issues are submitted.

The results have been significant for organizations adopting the platform. Companies report:

• 45% reduction in maintenance response time
• 30% faster employee onboarding
• 20% increase in operational efficiency

“Supervisors should be focused on leadership and performance, not chasing paperwork,” Jacobs said. “By automating routine tasks, organizations unlock productivity and allow their teams to focus on higher-value work.”

Transforming Frontline Communication

Communication breakdowns remain a major risk factor for safety, quality, and compliance in deskless environments. UnDesked solves this challenge through its omni-surface delivery model, enabling companies to communicate through touchscreens, tablets, TVs, kiosks, QR codes, SMS messaging, and mobile web — reaching every worker, even those without company email or devices.

The platform allows organizations to target messages by role, location, shift, or certification, dramatically improving clarity while reducing information overload. Built-in acknowledgments, quizzes, and e-signatures verify message delivery and comprehension, while version control ensures employees always have access to the most current procedures and documentation.

“Effective communication is the foundation of operational excellence,” Jacobs said. “UnDesked ensures critical information reaches every employee and provides the verification companies need to protect safety and compliance.”

Organizations utilizing the platform have experienced:

• 60% reduction in safety incidents over two years
• 10x increase in near-miss reporting
• Improved compliance audit performance through digital documentation trails

Strengthening Workforce Engagement and Culture

UnDesked also helps organizations strengthen connections with deskless workers, who often lack access to corporate systems and engagement tools. The platform includes multi-language resource hubs, visual training libraries, and direct feedback tools that allow employees to submit ideas, report hazards, and identify operational inefficiencies.

Survey tools and recognition campaigns further support employee participation and morale, helping companies create stronger workplace cultures and improve retention.

“Deskless workers are the backbone of most organizations, yet they’re frequently overlooked when it comes to technology investments,” Jacobs said. “Our mission is to give frontline employees a voice, better resources, and a safer, more connected workplace experience.”

Companies leveraging UnDesked report a 35% increase in employee engagement, faster hazard reporting, and reduced turnover driven by clearer workflows and improved onboarding.

A Comprehensive Solution for Modern Frontline Workplaces

As companies accelerate digital transformation initiatives, UnDesked continues to position itself as a comprehensive solution for modern frontline operations. By integrating workflow automation, communication technology, and employee engagement tools into one streamlined platform, UnDesked helps organizations reduce risk, increase productivity, and build stronger, more connected teams.

“We believe the future of workplace performance starts on the frontline,” Jacobs said. “When organizations empower their workers with the right tools and communication, they unlock safer operations, stronger engagement, and measurable business results.”